Shipping Policy for DIYViva in the UK

Thank you for choosing DIYViva for your building material needs. We strive to provide the best products and services to our customers. Please read the following shipping policy carefully to understand how we handle shipping within the United Kingdom.

1. Shipping Zones:

We offer shipping services across the entire United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Shipping Methods:

Standard Shipping: Our standard shipping method typically takes 3-5 business days for delivery within the UK.

3. Shipping Charges:

£5 delivery for under £75

Free delivery for orders over £75

4. Order Processing Time:

Orders are processed and dispatched within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking Information:

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

6. Delivery Attempts:

Our shipping partners will make attempts to deliver your order to the provided address. If delivery is unsuccessful, a delivery attempt notice will be left, and you may need to arrange for redelivery or collection from a designated location.

7. Delivery Restrictions:

We are unable to deliver to PO boxes, APO/FPO addresses, or addresses outside of the United Kingdom.

8. Delivery Confirmation:

Upon successful delivery, a confirmation email will be sent to the email address provided during the order process. If you do not receive your order within the specified timeframe, please contact our customer service team for assistance.

9. Shipping Liability:

DIYViva is not liable for delays in shipping caused by unforeseen circumstances such as adverse weather conditions, natural disasters, or carrier delays. However, we will make every effort to assist you in tracking and resolving any issues with your delivery.

10. Returns and Refunds:

Please refer to our Return & Refund Policy for information regarding returns, exchanges, and refunds.

11. Contact Information:

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team via email at info@diyviva.com or phone at +44 7706 720378 

Note: DIYViva reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is the responsibility of the customer to review this policy periodically for updates.

Thank you for choosing DIYViva. We appreciate your business!