Payment Policy for UK Customers - DIYViva.com

At DIYViva.com, we strive to provide our valued customers with a seamless shopping experience, including convenient payment options. Our Payment Policy is designed to ensure transparency, security, and satisfaction for all transactions. Below are the key points regarding payments for customers located in the United Kingdom:

Accepted Payment Methods:

Stripe: We exclusively accept payments through Stripe UK, a secure and trusted payment gateway that offers a variety of payment options, including major credit and debit cards.

Bank Transfer: The other accepted payment method is the bank transfer method. After placing the order, customers need to transfer the order fee to the specified bank account.

Currency:

All transactions on DIYViva.com are processed in GBP (Great British Pound).

Payment Processing:

Upon checkout, the customer's payment information is processed through the Stripe UK payment gateway to securely complete their transaction. Please note that DIYViva.com does not store any credit card information on its servers.

Order Confirmation:

Once the payment is successfully processed, customers will receive an order confirmation email containing details of their purchase. This email serves as proof of payment and includes the order number for reference.

Payment Security:

DIYViva.com prioritizes the security of customer transactions. We utilize industry-standard encryption protocols and adhere to strict security measures to safeguard sensitive payment information.

Payment Disputes and Refunds:

In the event of any payment discrepancies or issues, customers are encouraged to contact our customer support team promptly. We are committed to resolving payment-related concerns efficiently and fairly. Refunds, if applicable, will be processed in accordance with our Refund Policy. Please refer to our Refund Policy for detailed information on eligibility, processing times, and other relevant details.

Payment Policy Updates:

DIYViva.com reserves the right to update or modify this Payment Policy at any time without prior notice. Customers are encouraged to review the Payment Policy periodically for any changes.

Contact Information:

For inquiries or assistance regarding payments or our Payment Policy, please don't hesitate to contact our customer support team. You can reach us via email at info@diyviva.com or through our website's contact form.

By proceeding with a purchase on DIYViva.com, customers acknowledge and agree to abide by the terms outlined in this Payment Policy. We appreciate your trust in us and look forward to serving you with quality products and excellent service.